Frequently Asked Questions 

With constantly changing local, regional and national regulations, stringent UN classifications, and complex guidelines surrounding the safe handling, containment and disposal of healthcare generated waste streams, we want to make the journey as easy as possible for you to understand, navigate and enact positive change in your facility and processes.

Choose a category to find the answers you are looking for. If you are unable to find what you need please call one of our friendly experts who will be happy to assist.


What is the service charge on my invoice?
Please refer to the table on this page
What do the type and description fields on my invoice mean?
Please refer to the table on this page
How are our installation technicians equipped to understand layout and protocols of hospitals?
Installation Technicians are given printed copies of the most updated Site Assessment for any/all accounts they will manage. During the training phase they are showing how the Assessment is built & how to properly read the document to understand.