Service Excellence Built on Responsive Support
Sharpsmart’s Customer Excellence team is committed to delivering accurate, thorough and timely support, with clear response standards and an established escalation process to ensure your requests reach the right people and keep moving towards resolution.
Service You Can Rely on, Backed by Clear Standards
Healthcare waste services should work seamlessly in the background of patient care, but when a question, change or operational issue arises, you need to know someone will take ownership and keep things moving.
That’s the principle behind Sharpsmart Customer Excellence. We continually review and improve our people, policies and processes to deliver a consistently high standard of support, with a service culture built around accountability, collaboration and continuous improvement.
Our Customer Service Charter sets clear expectations for how we communicate, respond and support our customers.
Our approach to service excellence is shaped by:
- Customer Ownership: We treat every request as something to be actively managed, not simply received – helping maintain accountability from the moment a customer gets in touch.
- Joined-Up Support: Customer needs don’t always sit neatly within one department. Our teams work together to make sure requests reach the right people best placed to help, and aren’t lost between different areas of the business.
- A Service-Led Culture: Service is one of the values that shapes the way we work – approaching customer interactions with professionalism, friendliness and a genuine commitment to helping.
For us, service excellence means connecting our people and processes around one goal: giving customers a dependable, supportive experience.
Confidence in Every Step of Your Waste Programme
Customer support is one part of delivering a dependable healthcare waste service. From scheduled service delivery to staff training and performance visibility, our approach reduces disruption, strengthens accountability, and maintains high safety standards across
your facility.
Discover how our infrastructure, contingency planning and operational processes provide service assurance.
“Sharpsmart goes above and beyond…”
Sharpsmart have been a supplier to the Walton Centre since 2010 and over my 24 years in the NHS I have witnessed when contractors provide a service which meets the specification. That is great, however with Sharpsmart – the team go above and beyond.
Paula Bamber, Head of Procurement
The Walton Centre
“Over and above service…”
We are more than happy to work with Sharpsmart. Nothing is a problem and this was recently demonstrated when one of our terminally ill patients wanted to be treated at home. We could not have done this without Sharpsmart who provided us with the necessary equipment, out of hours so the patient could have their wish list.
Steve Bell, Waste Manager
James Cook University Hospital
“Sharpsmart’s impact on efficiency…”
NCUH has been working with Sharpsmart for a number of years and have found the service to be first class. The information received about each product, along with savings made , have been great. Staff have been outstanding in assisting us with any issues we have had and resolving in the quickest time
Nicola Little, Transport Services Officer
North Cumbria University Hospitals NHS Trust
“Reduces our footprint…”
The reason why we chose to use the Sharpsmart sharps container was due to the sustainability issues of being able to recycle the actual sharps bin rather than incinerating them and causing more issues with carbon footprint.
June Ayre, Infection Control Matron
George Eliot Hospital
“I would recommend Sharpsmart…”
We have used Sharpsmart’s reusable sharps containers since 2004 and have always been given a great service. We have just engaged Sharpsmart for total waste management and are hoping to showcase the Trust for the sustainable waste management practices we have achieved in partnership with Sharpsmart.
Steve Bell, Waste Manager
James Cook University Hospital
Let's Talk!
Your time is valuable, and we don’t want to play hard to get. You can either phone us directly on the details listed on our contact page, or feel free to fill out this short form and one of our team members will get back to you as quickly as possible.