Which key performance indicators should be agreed as part of a clinical waste contract?

The most useful key performance indicators (KPIs) are the ones that reflect the outcomes the healthcare organisation actually wants from its waste service.

Examples could include waste segregation, container utilisation, waste spend, sustainability performance, audit compliance, training and education-related KPIs, and progress against agreed waste-reduction initiatives.

Every healthcare facility has unique needs and, therefore, different KPIs, which should be clearly defined at the start, supported by reliable data, and reviewed regularly so that both the customer and the service provider understand how the service is performing.